At AAM Tech Hub, we prioritise your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how our PDF Converter app collects, uses, shares, and safeguards your information.
We strive to maintain transparency about our practices to ensure you understand what data we collect, how we use it, and how you can control your personal information.
By using the PDF Converter app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please stop using the app.
What information do we collect?
We collect personal and non-personal information to provide a better user experience and improve our services.
We only collect personal information that you voluntarily provide us like your email address, payment information and user-generated content.
Email Address: It is required when you contact customer support or register for premium features (if any).
Payment Information: When subscribing to premium services, We may collect payment details such as credit card numbers or billing addresses when subscribing to premium services.
User-Generated Content: Files uploaded or converted through the App may be temporarily stored during the conversion process but are not permanently stored unless specifically requested by the user.
We collect non-personal information like your device information, your app usage data and Log Data.
Device Information: It includes information about the type of device you use (e.g., smartphone, tablet), operating system version, and device identifiers i.e. IMEI or UDID.
App Usage Data: We collect information on how you use the App, including feature usage, interaction times, and session lengths.
Log Data: It includes your IP address, browser type, time zone, and the language you use to access the App.
How do we use your information?
We use your information to provide and improve our services i.e.
- Enable the PDF conversion process, which includes receiving files, converting them into different formats, and delivering the final product to you.
- Personalise the App by tailoring features or recommendations based on your usage.
- Enhance the functionality and performance of the App, fixing bugs, and optimising your experience.
When you contact our support team or interact with us, we use your personal information to respond to your inquiries and provide assistance.
Moreover, we use your information to send updates, notifications, or important information regarding the App, such as service updates or security alerts.
When subscribing to premium services, we use payment information to process payments securely and maintain payment records for billing, refunds, or compliance with legal obligations.
We use non-personal information for analytical purposes i.e
- Track user behaviour to better understand which features are popular and identify potential areas of improvement.
- Improve the performance and reliability of the App based on usage patterns.
- Aggregate and anonymize data to generate insights on user demographics, location, and behaviour for internal business purposes.
Data Retention:
We retain your information to accomplish certain purposes or to comply with legal, regulatory or contractual obligations.
When your information is no longer needed, we take steps to ensure it is securely deleted or anonymized.
We retain files temporarily during uploading and converting through the app. Once the process is completed or if the user requests then we delete them from our system.
How We Share Your Information?
We guarantee you that your information will be safe. We do not sell or rent your personal information to third parties. However, we may share your information with third parties in certain cases. Like:
Service Providers:
We may share your data with trusted service providers who assist in the operation of the App, such as:
- Payment processors for handling subscription fees and transactions.
- Cloud storage providers for secure temporary file storage during the conversion process.
- Customer support platforms to manage inquiries and communication.
These third-party service providers are bound by confidentiality agreements. They only access your information as needed to perform their specific tasks.
Legal Obligations:
We may disclose your personal information if required by law in order to respond to legal processes and to prevent fraud.
Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity. We will notify you of any such changes and any choices you may have regarding your personal information.
Data Security:
We prioritise the security of your personal information and take reasonable steps to protect it from unauthorised access, use, or disclosure. We implement a range of security measures including encryption of Data, access controls and security audits.
We will strive to protect your information but no system is completely secure. We encourage you to take steps to protect your personal information, such as using strong passwords and keeping your account credentials confidential.
Your Data Rights:
You may have certain rights regarding your personal information depending on your jurisdiction i.e.
Access and Rectification:
You have the right to access the personal information we hold about you and request corrections or updates if it is inaccurate or incomplete.
Deletion:
You can request the deletion of your personal information.
Note: Deleting certain data may affect your ability to use some of the App’s features.
Data Portability:
You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
Restriction of Processing:
You have the right to request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us at +92 326 8037855.
We will respond to your request shortly in accordance with applicable laws.
Third-Party Links and Services:
The App may contain links to third-party websites or services, such as external file storage or sharing services. We will not be responsible for the privacy practices of these external sites.
We encourage you to read the privacy policies of any third-party websites or services before interacting with them.
Changes to This Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us:
If you have any queries regarding this Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]
Contact Number: +92 326 8037855
Address: Office No 13, Business City Plaza, Multan
